Terms & Conditions
1. Introduction
These Terms & Conditions govern the use of the Milton Direct Limited website and services. By accessing our website or making a purchase, you agree to abide by these terms.
2. Products & Warranty
- We supply AGM and EFB batteries with warranties ranging from 1 to 5 years.
- The warranty covers manufacturing faults only. It does not cover flat (discharged) batteries or damage resulting from misuse.
- Faulty batteries will be replaced within 48 working hours. Collection of the old battery is free of charge.
- Our technical team will diagnose faults over the phone to confirm warranty claims.
3. Orders & Payment
- All orders must be paid for in full prior to dispatch.
- We accept major payment methods including credit/debit cards and bank transfers.
- Prices are subject to change without notice.
4. Delivery
- Standard delivery times apply, with an expedited next-working-day delivery option available.
- Milton Direct Limited offers free next-day delivery on all AGM and EFB batteries.
- We are not responsible for delivery delays caused by couriers or unforeseen circumstances.
5. Returns & Refunds
- Returns are accepted within 14 days, provided the product is unused and in its original packaging.
- Refunds will be processed once the returned item has been inspected.
- Customers are responsible for return shipping costs unless the item is faulty.
6. Liability
- Milton Direct Limited is not liable for any damage or loss caused by improper use of batteries.
- We do not accept responsibility for any consequential damages arising from product failure.
7. Changes to Terms
We reserve the right to update these terms at any time. Continued use of our website or services constitutes acceptance of the revised terms.
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Privacy Policy
1. Introduction
This Privacy Policy outlines how Milton Direct Limited collects, uses, and protects your personal data when you use our website or services.
2. Information We Collect
- Name, contact details, and payment information when placing an order.
- Website usage data, including cookies and IP addresses.
- Customer service interactions related to warranty and support.
3. How We Use Your Data
- To process and fulfill orders.
- To provide customer support and warranty services.
- To improve our website and customer experience.
- To comply with legal obligations.
4. Data Protection & Security
- We use industry-standard security measures to safeguard your data.
- Your information is not shared with third parties, except for payment processing and delivery purposes.
5. Cookies
- Our website uses cookies to enhance user experience.
- You can manage your cookie preferences through your browser settings.
6. Your Rights
- You have the right to request access to your personal data, correct any inaccuracies, or request its deletion.
- You can opt out of marketing communications at any time.
7. Contact Us
For questions regarding these Terms or our Privacy Policy, please contact us at:
Milton Direct Limited
Angel Court
81 St. Clements Street
Oxford
OX4 1AW
Phone: 01865 704 156
Email: MPatel@miltondirect.co.uk